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Repair Services
(For European customers only. Middle East and Asia customers please contact asia.sales@idx.tv)
To return goods for repair which are either covered or not covered by warranty, an application for a Return Merchandise Number (RMA number) should be made by calling our customer service centre at (+44(0)1753 547692). If goods are shipped to us without this number, they may be refused. All shipments to our facility should be on a freight prepaid basis and fully insured by the buyer. If it is determined that warranty repair applies then the product will be shipped to the buyer at IDX’s expense.
A £20.00/€25.00 evaluation fee will apply to each non-warranty model that is sent to IDX for service and/or repair. The fee will cover the following:
- Batteries: evaluation, reconditioning, data extraction and refreshing (when applicable).
- Chargers/Power Supplies/Accessories: evaluation, physical review and diagnostic analysis prior to actual repair.
The £20.00/€25.00 evaluation fee will be waived if the quotation is accepted and IDX undertake the repair. If evaluated units are determined to be in need of repair and the customer declines the quotation, the charge for the evaluation performed will be invoiced.
Service Centre Location
[For European customers only]
IDX Technology Europe, Ltd
Unit 9, Langley Park,
Waterside Drive, Langley,
Berkshire SL3 6AD, ENGLAND
Middle East and Asia customers, please contact asia.sales@idx.tv
